---
title: IF I BOOKED THROUGH A THIRD PARTY BOOKING SITE, CAN I CONTACT THE HOTEL DIRECTLY TO CHANGE OR CANCEL MY RESERVATION AND RECEIVE A REFUND?
description: IF I BOOKED THROUGH A THIRD PARTY BOOKING SITE, CAN I CONTACT THE HOTEL DIRECTLY TO CHANGE OR CANCEL MY RESERVATION AND RECEIVE A REFUND?
---

[Skip to content](https://faq.kanikahotels.com/if-i-booked-through-a-third-party-booking-site-can-i-contact-the-hotel-directly-to-change-or-cancel-my-reservation-and-receive-a-refund#main-content)

English

Show submenu for translations

![kh-logo-horizontal-white.svg\]](https://faq.kanikahotels.com/hubfs/kh-logo-horizontal-white.svg)

Open main navigation

Close main navigation

- English
  
  Show submenu for translations
- Contact us

 Contact us

 FAQ Help Centre

- There are no suggestions because the search field is empty.

1. [FAQ Help Centre](https://faq.kanikahotels.com/?hsLang=en)
2. [Your Reservation](https://faq.kanikahotels.com/your-reservation?hsLang=en)
3. [You Have Booked](https://faq.kanikahotels.com/your-reservation?hsLang=en#you-have-booked)

# IF I BOOKED THROUGH A THIRD PARTY BOOKING SITE, CAN I CONTACT THE HOTEL DIRECTLY TO CHANGE OR CANCEL MY RESERVATION AND RECEIVE A REFUND?

We recommend using the costumer service department of the booking site you used to make your reservation. However, please contact us using the form below or call us directly to help resolve any issue.

- [General Information](https://faq.kanikahotels.com/general-information?hsLang=en#main-content)

    - [General Questions](https://faq.kanikahotels.com/general-information?hsLang=en#general-questions)
    - [Accessibility](https://faq.kanikahotels.com/general-information?hsLang=en#accessibility)
- [Your Reservation](https://faq.kanikahotels.com/your-reservation?hsLang=en#main-content)

    - [How to Book](https://faq.kanikahotels.com/your-reservation?hsLang=en#how-to-book)
    - [You Have Booked](https://faq.kanikahotels.com/your-reservation?hsLang=en#you-have-booked)
    - [You Stayed](https://faq.kanikahotels.com/your-reservation?hsLang=en#you-stayed)
- [Manage Your Account](https://faq.kanikahotels.com/manage-your-account?hsLang=en)
- [Hospitality Club](https://faq.kanikahotels.com/hospitality-club?hsLang=en)
- [Kanika Hotels & Resorts](https://faq.kanikahotels.com/kanika-hotels-resorts?hsLang=en)
- [Alexander The Great Beach Hotel, Paphos](https://faq.kanikahotels.com/alexander-the-great-beach-hotel-paphos?hsLang=en#main-content)

    - [Hotel Information](https://faq.kanikahotels.com/alexander-the-great-beach-hotel-paphos?hsLang=en#hotel-information)
    - [Check In - Check Out](https://faq.kanikahotels.com/alexander-the-great-beach-hotel-paphos?hsLang=en#check-in-check-out)
    - [Transportation](https://faq.kanikahotels.com/alexander-the-great-beach-hotel-paphos?hsLang=en#transportation)
    - [Rooms](https://faq.kanikahotels.com/alexander-the-great-beach-hotel-paphos?hsLang=en#rooms)
    - [Pools](https://faq.kanikahotels.com/alexander-the-great-beach-hotel-paphos?hsLang=en#pools)
    - [Spa](https://faq.kanikahotels.com/alexander-the-great-beach-hotel-paphos?hsLang=en#spa)
    - [Restaurants and Bars](https://faq.kanikahotels.com/alexander-the-great-beach-hotel-paphos?hsLang=en#restaurants-and-bars)
    - [Accessibility](https://faq.kanikahotels.com/alexander-the-great-beach-hotel-paphos?hsLang=en#accessibility)
- [Amanti | MadeForTwo Hotels, Ayia Napa](https://faq.kanikahotels.com/amanti-madefortwo-hotels-ayia-napa?hsLang=en#main-content)

    - [Hotel Opening](https://faq.kanikahotels.com/amanti-madefortwo-hotels-ayia-napa?hsLang=en#hotel-opening)
    - [Location & Nearby Places of Interest](https://faq.kanikahotels.com/amanti-madefortwo-hotels-ayia-napa?hsLang=en#location-nearby-places-of-interest)
    - [Transportation](https://faq.kanikahotels.com/amanti-madefortwo-hotels-ayia-napa?hsLang=en#transportation)
    - [Check In-Check Out](https://faq.kanikahotels.com/amanti-madefortwo-hotels-ayia-napa?hsLang=en#check-in-check-out)
    - [Covid-19 Information](https://faq.kanikahotels.com/amanti-madefortwo-hotels-ayia-napa?hsLang=en#covid-19-information)
    - [Rooms & Suites](https://faq.kanikahotels.com/amanti-madefortwo-hotels-ayia-napa?hsLang=en#rooms-suites)
    - [Half Board Premium Stays](https://faq.kanikahotels.com/amanti-madefortwo-hotels-ayia-napa?hsLang=en#half-board-premium-stays)
    - [Restaurants and Bars](https://faq.kanikahotels.com/amanti-madefortwo-hotels-ayia-napa?hsLang=en#restaurants-and-bars)
    - [Swimming Pools](https://faq.kanikahotels.com/amanti-madefortwo-hotels-ayia-napa?hsLang=en#swimming-pools)
    - [Evera Spa & Wellness](https://faq.kanikahotels.com/amanti-madefortwo-hotels-ayia-napa?hsLang=en#evera-spa-wellness)
    - [Accessibility](https://faq.kanikahotels.com/amanti-madefortwo-hotels-ayia-napa?hsLang=en#accessibility)
    - [Hotel Information](https://faq.kanikahotels.com/amanti-madefortwo-hotels-ayia-napa?hsLang=en#hotel-information)
- [Amavi | MadeForTwo Hotels, Paphos](https://faq.kanikahotels.com/amavi-madefortwo-hotels-paphos?hsLang=en#main-content)

    - [Hotel Information](https://faq.kanikahotels.com/amavi-madefortwo-hotels-paphos?hsLang=en#hotel-information)
    - [Check in - Check out](https://faq.kanikahotels.com/amavi-madefortwo-hotels-paphos?hsLang=en#check-in-check-out)
    - [Transportation](https://faq.kanikahotels.com/amavi-madefortwo-hotels-paphos?hsLang=en#transportation)
    - [Rooms](https://faq.kanikahotels.com/amavi-madefortwo-hotels-paphos?hsLang=en#rooms)
    - [Pools](https://faq.kanikahotels.com/amavi-madefortwo-hotels-paphos?hsLang=en#pools)
    - [Spa](https://faq.kanikahotels.com/amavi-madefortwo-hotels-paphos?hsLang=en#spa)
    - [Restaurants and Bars](https://faq.kanikahotels.com/amavi-madefortwo-hotels-paphos?hsLang=en#restaurants-and-bars)
    - [Accessibility](https://faq.kanikahotels.com/amavi-madefortwo-hotels-paphos?hsLang=en#accessibility)
- [Olympic Lagoon Resorts, Ayia Napa](https://faq.kanikahotels.com/olympic-lagoon-resorts-ayia-napa?hsLang=en#main-content)

    - [Hotel Information](https://faq.kanikahotels.com/olympic-lagoon-resorts-ayia-napa?hsLang=en#hotel-information)
    - [Check In - Check Out](https://faq.kanikahotels.com/olympic-lagoon-resorts-ayia-napa?hsLang=en#check-in-check-out)
    - [Transportation](https://faq.kanikahotels.com/olympic-lagoon-resorts-ayia-napa?hsLang=en#transportation)
    - [Rooms](https://faq.kanikahotels.com/olympic-lagoon-resorts-ayia-napa?hsLang=en#rooms)
    - [Pools](https://faq.kanikahotels.com/olympic-lagoon-resorts-ayia-napa?hsLang=en#pools)
    - [Restaurants and Bars](https://faq.kanikahotels.com/olympic-lagoon-resorts-ayia-napa?hsLang=en#restaurants-and-bars)
    - [Children Clubs](https://faq.kanikahotels.com/olympic-lagoon-resorts-ayia-napa?hsLang=en#children-clubs)
    - [Accessibility](https://faq.kanikahotels.com/olympic-lagoon-resorts-ayia-napa?hsLang=en#accessibility)
- [Olympic Lagoon Resorts, Paphos](https://faq.kanikahotels.com/olympic-lagoon-resorts-paphos?hsLang=en#main-content)

    - [Hotel Information](https://faq.kanikahotels.com/olympic-lagoon-resorts-paphos?hsLang=en#hotel-information)
    - [Check In - Check Out](https://faq.kanikahotels.com/olympic-lagoon-resorts-paphos?hsLang=en#check-in-check-out)
    - [Transportation](https://faq.kanikahotels.com/olympic-lagoon-resorts-paphos?hsLang=en#transportation)
    - [Rooms](https://faq.kanikahotels.com/olympic-lagoon-resorts-paphos?hsLang=en#rooms)
    - [Pools](https://faq.kanikahotels.com/olympic-lagoon-resorts-paphos?hsLang=en#pools)
    - [Spa](https://faq.kanikahotels.com/olympic-lagoon-resorts-paphos?hsLang=en#spa)
    - [Restaurants and Bars](https://faq.kanikahotels.com/olympic-lagoon-resorts-paphos?hsLang=en#restaurants-and-bars)
    - [Children and Clubs](https://faq.kanikahotels.com/olympic-lagoon-resorts-paphos?hsLang=en#children-and-clubs)
    - [Accessibility](https://faq.kanikahotels.com/olympic-lagoon-resorts-paphos?hsLang=en#accessibility)
    - [Entertainment](https://faq.kanikahotels.com/olympic-lagoon-resorts-paphos?hsLang=en#entertainment)
- [Destination Weddings](https://faq.kanikahotels.com/destination-weddings?hsLang=en#main-content)

    - [Planning and General Information](https://faq.kanikahotels.com/destination-weddings?hsLang=en#planning-and-general-information)
    - [Legal Requirements & Documentation](https://faq.kanikahotels.com/destination-weddings?hsLang=en#legal-requirements-documentation)
    - [Ceremony](https://faq.kanikahotels.com/destination-weddings?hsLang=en#ceremony)
    - [Decorations and Services](https://faq.kanikahotels.com/destination-weddings?hsLang=en#decorations-and-services)
    - [Banqueting, Beverages & The Wedding Reception](https://faq.kanikahotels.com/destination-weddings?hsLang=en#banqueting-beverages-the-wedding-reception)
    - [Accommodation](https://faq.kanikahotels.com/destination-weddings?hsLang=en#accommodation)
- [Golf Holidays](https://faq.kanikahotels.com/golf-holidays?hsLang=en#main-content)

    - [Golf Holidays and General Questions](https://faq.kanikahotels.com/golf-holidays?hsLang=en#golf-holidays-and-general-questions)
    - [Green Fees, Tee Times and other](https://faq.kanikahotels.com/golf-holidays?hsLang=en#green-fees-tee-times-and-other)
    - [Groups](https://faq.kanikahotels.com/golf-holidays?hsLang=en#groups)
    - [Payment & Cancellations](https://faq.kanikahotels.com/golf-holidays?hsLang=en#payment-cancellations)

[![kanika-hotels\_logo.png](https://faq.kanikahotels.com/hubfs/kh-logo-horizontal-rgb.svg "kanika-hotels_logo.png")](http://kanikahotels.com)

Copyright © 2026, Kanika Hotels & Resorts