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Olympic Lagoon Resorts, Ayia Napa
Hotel Information
- WHAT ARE THE HOTEL CONTACT DETAILS?
- HOW CAN I BOOK DIRECTLY?
- HOW CAN I ARRANGE TOURS, DAY-TRIPS?
- ARE PETS ALLOWED?
- DO CHILDREN STAY FOR FREE?
- WHAT IS INCLUDED IN THE ALL-INCLUSIVE PROGRAMME?
- I LEFT SOMETHING AT THE HOTEL. CAN YOU HELP ME FIND IT?
- CAN YOU ASSIST ME IN ARRANGING A SPECIAL CELEBRATION?
- WHERE IS THE NEAREST PHARMACY?
- WHERE IS THE NEAREST ATM/BANK?
- WHERE IS THE NEAREST CONVENIENCE STORE?
Check In - Check Out
- IS RECEPTION OPEN 24 HOURS?
- WHEN IS THE CHECK-IN TIME?
- WHEN IS THE CHECK-OUT TIME?
- WHAT’S THE MINIMUM AGE REQUIREMENT TO CHECK-IN TO OLYMPIC LAGOON RESORT?
- HOW CAN I GET AN EARLY CHECK-IN OR LATE CHECK-OUT?
- CAN I USE THE HOTEL FACILITIES IF I ARRIVE BEFORE CHECK-IN OR ONCE I’VE CHECKED-OUT?
- WHAT TIME WILL THE HOTEL HOLD MY ROOM UNTIL?
Transportation
- CAN I RENT A CAR AT THE HOTEL OR NEARBY?
- IS A TRANSPORT SERVICE AVAILABLE FROM THE AIRPORT?
- WHAT IS THE COST FOR A RETURN AIRPORT TRANSFER TO THE HOTEL?
- IS THERE ANY FREE SHUTTLE BUS FROM AND TO THE AIRPORT?
- IS THERE ANY FREE SHUTTLE BUS FROM AND TO THE AIRPORT?
- WHAT BUS DO YOU TAKE FROM THE HOTEL AND WHERE DO YOU BUY BUS TICKETS?
- WHERE CAN I FIND DIRECTIONS TO THE HOTEL?
Rooms
- DO YOU HAVE SMOKING AND NON-SMOKING ROOMS?
- WE ARE TRAVELING WITH A COUPLE OF FRIENDS. CAN WE REQUEST ADJOINING ROOMS?
- IS ROOM SERVICE AVAILABLE? IF SO, AT WHAT TIMES?
- WHAT DIFFERENT TYPES OF ROOMS ARE AVAILABLE?
- HOW MANY ADDITIONAL BEDS CAN YOU HAVE IN ONE ROOM?
- IS IT POSSIBLE TO HAVE A CHILD’S BED IN THE ROOM? IF SO, AT WHAT PRICE?
- ARE THERE ANY TEA AND COFFEE MAKING FACILITIES IN THE ROOM?
- DO YOU PROVIDE AN IRON AND BOARD IN THE ROOMS?
- DO YOU PROVIDE REFRIGERATORS IN THE ROOM?
- DO YOU HAVE INTERNATIONAL ADAPTORS?
- IS THERE A SAFE BOX IN THE ROOM?
- ARE THERE BATHING AMENITIES IN THE ROOM (SOAP, SHAMPOO ETC.)?
Pools
- DO YOU HAVE LIFEGUARDS SUPERVISING YOUR POOLS AND BEACHES?
- WHAT FACILITIES CAN BE FOUND IN THE SPA?
- DOES YOUR SPA HAVE A SEPARATE RELAXATION ROOM?
- CAN MASSAGES BE PERFORMED DURING PREGNANCY?
- WHAT EQUIPMENT IS AVAILABLE IN THE GYM?
- WHAT BRAND OF PRODUCTS DO YOU USE?
- CAN I BUY THE TREATMENT PRODUCTS FROM YOUR SPA?
- DO YOU USE ECO-FRIENDLY AND NATURAL PRODUCTS AT THE SPA?
- WHAT IS THE CANCELLATION POLICY OF SERENITY HEALTH CLUB AND SPA?
- DO YOU HAVE A SUNBED ALLOCATION SYSTEM?
- WHERE CAN WE RESERVE SUNBEDS?
- ARE POOL/BEACH TOWELS PROVIDED BY THE RESORT?
- IS THE INDOOR POOL OPEN FOR USE ALL YEAR ROUND?
- ARE OUTDOOR POOLS OPEN FOR USE ALL YEAR ROUND?
- CAN WE PAY TO USE THE FISHERMAN’S & BAY POOLS?
- WHAT ARE THE OPENING HOURS OF THE SERENITY HEALTH CLUB AND SPA?
- IS THE SERENITY INDOOR POOL HEATED IN WINTER?
Restaurants and Bars
- HOW MANY RESTAURANTS AND BARS DO YOU HAVE?
- WHICH RESTAURANTS ARE SUITABLE FOR FAMILIES AT THE OLYMPIC LAGOON RESORT AYIA NAPA?
- WHICH RESTAURANTS ARE SUITABLE FOR COUPLES AT THE OLYMPIC LAGOON RESORT AYIA NAPA?
- WHERE CAN I HAVE BREAKFAST AND WHAT TIME IS SERVED?
- ARE THE HOTEL’S RESTAURANTS OPEN ALL YEAR ROUND?
- IS THERE A CHOICE OF SPECIAL MEALS SUCH AS:
- ARE BEVERAGES INCLUDED IN THE PRICE OF ALL-INCLUSIVE?
- CAN I BOOK TO EAT AT ONE OF YOUR RESTAURANTS IF I AM NOT STAYING AT THE HOTEL?
- IS THERE A MINIMUM AGE POLICY AT YOUR RESTAURANTS?
- HOW CAN I RESERVE A TABLE AT THE HOTEL’S RESTAURANTS?
- IS THERE A MINIMUM AGE POLICY AT YOUR BARS?
- WHAT’S THE SMOKING POLICY FOR OLYMPIC LAGOON RESORT AYIA NAPA RESTAURANTS?
- DO YOU HAVE A DRESS CODE IN YOUR RESTAURANTS?
- WHICH BARS/RESTAURANTS OFFER LIVE ENTERTAINMENT?
- IS THERE A CANCELLATION POLICY FOR BOOKINGS AT RESTAURANTS?
- DO YOU OFFER CATERING SERVICES?
- IF I’VE BOOKED ALL-INCLUSIVE, AND I WOULD LIKE TO VISIT AN À LA CARTE RESTAURANT FOR A SECOND TIME IN MY VISIT, DO I HAVE TO PAY EXTRA?
- HOW MANY TIMES CAN GUESTS DINE IN THE THEMED RESTAURANTS?
- CAN LATE ARRIVALS VISIT ANY HOTEL RESTAURANT?
- WHAT DRINKS ARE INCLUDED IN THE ALL-INCLUSIVE PACKAGE?
Children Clubs
Accessibility
- DO YOU HAVE ACCESSIBLE ROOMS FOR PEOPLE WITH DISABILITIES?
- HOW DO I BOOK AN ACCESSIBLE ROOM FOR PEOPLE WITH REDUCED MOBILITY?
- WHAT ARE THE ROOM’S ACCESSIBLE FEATURES?
- WHAT IS THE HEIGHT OF THE BED?
- ARE THERE ANY ALARM BELL RINGS? / IF I NEED HELP DURING MY STAY WHICH PERSON CAN I CONTACT?
- WHAT ARE THE HOTEL’S ACCESSIBLE FEATURES?
- IS THERE RAMPED ACCESS TO THE ENTRANCE AND PUBLIC AREAS IN AND AROUND THE HOTEL?
- ARE THERE ANY ACCESSIBLE CAR PARKING SPACES?
- WHAT IF I NEED HELP WITH LUGGAGE? IS HELP AVAILABLE 24 HOURS?
- HOW MANY LIFTS DOES THE HOTEL HAVE?
- IS THERE AN ACCESSIBLE ELEVATOR?
- WHAT IS THE MATERIAL OF HOTEL SURFACES?
- CAN PERSONS WITH DISABILITIES USE THE SAUNA, STEAM BATH AND POOLS?
- ARE THE DOORWAYS WIDENED AND ENOUGH MANOEUVRING SPACE AROUND THE ROOM AND BATHROOM?
- DO THEY HAVE A ROLL-IN-SHOWER, OR IS IT A BATH AND IS THERE A SHOWER CHAIR?
- IS THE SHOWER CHAIR ATTACHED TO THE WALL OR IS IT A WHEELED SHOWER CHAIR?
- DOES THE BATHROOM AND SHOWER AREA HAVE GRAB-RAILS?
- ARE THERE SPECIFIC ACCESSIBLE TOILETS IN RECEPTION AREA OR COMMON HOTEL AREAS?