Your Reservation

How to Book

• CAN I BOOK WITHOUT A CREDIT CARD?
• HOW DO I SEARCH FOR AND BOOK FOR A HOTEL?
• DO I NEED TO PAY A SECURITY DEPOSIT AT KANIKA HOTELS?
• WHICH ONLINE PAYMENT METHODS DO YOU OFFER?
• IS MY CREDIT CARD BEING CHARGED AT TIME OF BOOKING?
• CAN I RESERVE MULTIPLE ROOMS WITH ONE RESERVATION?
• HOW CAN I SEE WHAT IS INCLUDED IN THE PRICE?
• HOW DO I RESERVE FOR A GROUP?
• ARE THE RATES PER PERSON OR PER ROOM?
• WHAT ARE THE AGE GROUPS FOR INFANTS AND CHILDREN?
• I NEED TO CANCEL MY RESERVATION. CAN I BE REFUNDED?

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You Have Booked

• HOW DO I VIEW, CHANGE OR CANCEL A RESERVATION?
• I DIDN’T RECEIVE A CONFIRMATION EMAIL WHEN I COMPLETED MY RESERVATION.
• I NEED TO CANCEL MY RESERVATION. CAN I BE REFUNDED?
• I RECEIVED AN ERROR MESSAGE DURING MY RESERVATION. WHAT SHOULD I DO?
• I LOST MY RESERVATION NUMBER, HOW CAN I FIND IT?
• I NEED HELP WITH AIRPORT TRANSFERS
• IF I BOOKED THROUGH A THIRD PARTY BOOKING SITE, CAN I CONTACT THE HOTEL DIRECTLY TO CHANGE OR CANCEL MY RESERVATION AND RECEIVE A REFUND?

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You Stayed

• I LEFT SOMETHING AT THE HOTEL
• I WOULD LIKE TO SHARE MY THOUGHTS ABOUT MY TRIP
• HOW CAN I BECOME A MEMBER OF THE LOYALTY CLUB?