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FAQ Help Centre

Your Reservation

Your Reservation

How to Book

CAN I BOOK WITHOUT A CREDIT CARD?

HOW DO I SEARCH FOR AND BOOK FOR A HOTEL?

WHICH ONLINE PAYMENT METHODS DO YOU OFFER?

DO I NEED TO PAY A SECURITY DEPOSIT AT KANIKA HOTELS?

IS MY CREDIT CARD BEING CHARGED AT TIME OF BOOKING?

CAN I RESERVE MULTIPLE ROOMS WITH ONE RESERVATION?

HOW CAN I SEE WHAT IS INCLUDED IN THE PRICE?

HOW DO I RESERVE FOR A GROUP?

ARE THE RATES PER PERSON OR PER ROOM?

WHAT ARE THE AGE GROUPS FOR INFANTS AND CHILDREN?

I NEED TO CANCEL MY RESERVATION. CAN I BE REFUNDED?

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You Have Booked

HOW DO I VIEW, CHANGE OR CANCEL A RESERVATION?

I DIDN’T RECEIVE A CONFIRMATION EMAIL WHEN I COMPLETED MY RESERVATION.

I NEED TO CANCEL MY RESERVATION. CAN I BE REFUNDED?

I RECEIVED AN ERROR MESSAGE DURING MY RESERVATION. WHAT SHOULD I DO?

I LOST MY RESERVATION NUMBER, HOW CAN I FIND IT?

I NEED HELP WITH AIRPORT TRANSFERS

IF I BOOKED THROUGH A THIRD PARTY BOOKING SITE, CAN I CONTACT THE HOTEL DIRECTLY TO CHANGE OR CANCEL MY RESERVATION AND RECEIVE A REFUND?

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You Stayed

I LEFT SOMETHING AT THE HOTEL

I WOULD LIKE TO SHARE MY THOUGHTS ABOUT MY TRIP

HOW CAN I BECOME A MEMBER OF THE LOYALTY CLUB?