WHY HAVE I LOST MY POINTS AND HAVE BEEN DOWNGRADED TO THE PREVIOUS LEVEL?

All Kanika Hospitality Club Members may be downgraded if there is no activity in their loyalty account for a period of three (3) years from their last stay at any hotel operated by Kanika Hotels & Resorts.

• Tier-4 (Ambassador) Members will be downgraded to Tier-3 (Platinum) Members if there is no activity on their Loyalty Club Account for a period of three (3) years from their last stay at any of Kanika’s hotels. Following the downgrade, Members will enjoy all Tier-3 benefits and their Loyalty Points will be reduced to 15,001 (Tier-3, Platinum).
• Tier-3 (Platinum) Members will be downgraded to Tier-2 (Gold) Members if there is no activity on their Loyalty Club Account for a period of three (3) years from their last stay at any of Kanika’s hotels. Following the downgrade, Members will enjoy all Tier-2 benefits and their Loyalty Points will be reduced to 2,001 (Tier-2, Gold).
• Tier-2 (Gold) Members will be downgraded to Tier-1 (Club) Members if there is no activity on their Loyalty Club Account for a period of three (3) years from their last stay at any of Kanika’s hotels. Following the downgrade, all points accumulated will be deleted, but the Loyalty Club membership and Loyalty Club Account will still be valid, and the Member will be entitled to accumulate Loyalty Points and advance to the next tier.
• There is no downgrade for Tier-1 (Club) Members.