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FAQ Help Centre

Olympic Lagoon Resorts, Ayia Napa

Olympic Lagoon Resorts, Ayia Napa

Hotel Information

WHAT ARE THE HOTEL CONTACT DETAILS?

HOW CAN I BOOK DIRECTLY?

HOW CAN I ARRANGE TOURS, DAY-TRIPS?

ARE PETS ALLOWED?

DO CHILDREN STAY FOR FREE?

WHAT IS INCLUDED IN THE ALL-INCLUSIVE PROGRAMME?

I LEFT SOMETHING AT THE HOTEL. CAN YOU HELP ME FIND IT?

CAN YOU ASSIST ME IN ARRANGING A SPECIAL CELEBRATION?

WHERE IS THE NEAREST PHARMACY?

WHERE IS THE NEAREST ATM/BANK?

WHERE IS THE NEAREST CONVENIENCE STORE?

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Check In - Check Out

IS RECEPTION OPEN 24 HOURS?

WHEN IS THE CHECK-IN TIME?

WHEN IS THE CHECK-OUT TIME?

WHAT’S THE MINIMUM AGE REQUIREMENT TO CHECK-IN TO OLYMPIC LAGOON RESORT?

HOW CAN I GET AN EARLY CHECK-IN OR LATE CHECK-OUT?

CAN I USE THE HOTEL FACILITIES IF I ARRIVE BEFORE CHECK-IN OR ONCE I’VE CHECKED-OUT?

WHAT TIME WILL THE HOTEL HOLD MY ROOM UNTIL?

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Transportation

CAN I RENT A CAR AT THE HOTEL OR NEARBY?

IS A TRANSPORT SERVICE AVAILABLE FROM THE AIRPORT?

WHAT IS THE COST FOR A RETURN AIRPORT TRANSFER TO THE HOTEL?

IS THERE ANY FREE SHUTTLE BUS FROM AND TO THE AIRPORT?

IS THERE ANY FREE SHUTTLE BUS FROM AND TO THE AIRPORT?

WHAT BUS DO YOU TAKE FROM THE HOTEL AND WHERE DO YOU BUY BUS TICKETS?

WHERE CAN I FIND DIRECTIONS TO THE HOTEL?

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Rooms

DO YOU HAVE SMOKING AND NON-SMOKING ROOMS?

WE ARE TRAVELING WITH A COUPLE OF FRIENDS. CAN WE REQUEST ADJOINING ROOMS?

IS ROOM SERVICE AVAILABLE? IF SO, AT WHAT TIMES?

WHAT DIFFERENT TYPES OF ROOMS ARE AVAILABLE?

HOW MANY ADDITIONAL BEDS CAN YOU HAVE IN ONE ROOM?

IS IT POSSIBLE TO HAVE A CHILD’S BED IN THE ROOM? IF SO, AT WHAT PRICE?

ARE THERE ANY TEA AND COFFEE MAKING FACILITIES IN THE ROOM?

DO YOU PROVIDE AN IRON AND BOARD IN THE ROOMS?

DO YOU PROVIDE REFRIGERATORS IN THE ROOM?

DO YOU HAVE INTERNATIONAL ADAPTORS?

IS THERE A SAFE BOX IN THE ROOM?

ARE THERE BATHING AMENITIES IN THE ROOM (SOAP, SHAMPOO ETC.)?

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Pools

DO YOU HAVE LIFEGUARDS SUPERVISING YOUR POOLS AND BEACHES?

WHAT FACILITIES CAN BE FOUND IN THE SPA?

DOES YOUR SPA HAVE A SEPARATE RELAXATION ROOM?

CAN MASSAGES BE PERFORMED DURING PREGNANCY?

WHAT EQUIPMENT IS AVAILABLE IN THE GYM?

WHAT BRAND OF PRODUCTS DO YOU USE?

CAN I BUY THE TREATMENT PRODUCTS FROM YOUR SPA?

DO YOU USE ECO-FRIENDLY AND NATURAL PRODUCTS AT THE SPA?

WHAT IS THE CANCELLATION POLICY OF SERENITY HEALTH CLUB AND SPA?

DO YOU HAVE A SUNBED ALLOCATION SYSTEM?

WHERE CAN WE RESERVE SUNBEDS?

ARE POOL/BEACH TOWELS PROVIDED BY THE RESORT?

IS THE INDOOR POOL OPEN FOR USE ALL YEAR ROUND?

ARE OUTDOOR POOLS OPEN FOR USE ALL YEAR ROUND?

CAN WE PAY TO USE THE FISHERMAN’S & BAY POOLS?

WHAT ARE THE OPENING HOURS OF THE SERENITY HEALTH CLUB AND SPA?

IS THE SERENITY INDOOR POOL HEATED IN WINTER?

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Restaurants and Bars

HOW MANY RESTAURANTS AND BARS DO YOU HAVE?

WHICH RESTAURANTS ARE SUITABLE FOR FAMILIES AT THE OLYMPIC LAGOON RESORT AYIA NAPA?

WHICH RESTAURANTS ARE SUITABLE FOR COUPLES AT THE OLYMPIC LAGOON RESORT AYIA NAPA?

WHERE CAN I HAVE BREAKFAST AND WHAT TIME IS SERVED?

ARE THE HOTEL’S RESTAURANTS OPEN ALL YEAR ROUND?

IS THERE A CHOICE OF SPECIAL MEALS SUCH AS:

ARE BEVERAGES INCLUDED IN THE PRICE OF ALL-INCLUSIVE?

CAN I BOOK TO EAT AT ONE OF YOUR RESTAURANTS IF I AM NOT STAYING AT THE HOTEL?

IS THERE A MINIMUM AGE POLICY AT YOUR RESTAURANTS?

HOW CAN I RESERVE A TABLE AT THE HOTEL’S RESTAURANTS?

IS THERE A MINIMUM AGE POLICY AT YOUR BARS?

WHAT’S THE SMOKING POLICY FOR OLYMPIC LAGOON RESORT AYIA NAPA RESTAURANTS?

DO YOU HAVE A DRESS CODE IN YOUR RESTAURANTS?

WHICH BARS/RESTAURANTS OFFER LIVE ENTERTAINMENT?

IS THERE A CANCELLATION POLICY FOR BOOKINGS AT RESTAURANTS?

DO YOU OFFER CATERING SERVICES?

IF I’VE BOOKED ALL-INCLUSIVE, AND I WOULD LIKE TO VISIT AN À LA CARTE RESTAURANT FOR A SECOND TIME IN MY VISIT, DO I HAVE TO PAY EXTRA?

HOW MANY TIMES CAN GUESTS DINE IN THE THEMED RESTAURANTS?

CAN LATE ARRIVALS VISIT ANY HOTEL RESTAURANT?

WHAT DRINKS ARE INCLUDED IN THE ALL-INCLUSIVE PACKAGE?

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Children Clubs

HOW CAN WE BOOK FOR CRÈCHE?

WHERE DO WE SIGN UP FOR THE OLYMPIC SOCCER ACADEMY?

HOW MUCH DOES THE TEENZ CLUB COST?

HOW MUCH DOES THE KIDS CLUB COST?

WHERE CAN I HIRE TABLE TENNIS BATS FROM?

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Accessibility

DO YOU HAVE ACCESSIBLE ROOMS FOR PEOPLE WITH DISABILITIES?

HOW DO I BOOK AN ACCESSIBLE ROOM FOR PEOPLE WITH REDUCED MOBILITY?

WHAT ARE THE ROOM’S ACCESSIBLE FEATURES?

WHAT IS THE HEIGHT OF THE BED?

ARE THERE ANY ALARM BELL RINGS? / IF I NEED HELP DURING MY STAY WHICH PERSON CAN I CONTACT?

WHAT ARE THE HOTEL’S ACCESSIBLE FEATURES?

IS THERE RAMPED ACCESS TO THE ENTRANCE AND PUBLIC AREAS IN AND AROUND THE HOTEL?

ARE THERE ANY ACCESSIBLE CAR PARKING SPACES?

WHAT IF I NEED HELP WITH LUGGAGE? IS HELP AVAILABLE 24 HOURS?

HOW MANY LIFTS DOES THE HOTEL HAVE?

IS THERE AN ACCESSIBLE ELEVATOR?

WHAT IS THE MATERIAL OF HOTEL SURFACES?

CAN PERSONS WITH DISABILITIES USE THE SAUNA, STEAM BATH AND POOLS?

ARE THE DOORWAYS WIDENED AND ENOUGH MANOEUVRING SPACE AROUND THE ROOM AND BATHROOM?

DO THEY HAVE A ROLL-IN-SHOWER, OR IS IT A BATH AND IS THERE A SHOWER CHAIR?

IS THE SHOWER CHAIR ATTACHED TO THE WALL OR IS IT A WHEELED SHOWER CHAIR?

DOES THE BATHROOM AND SHOWER AREA HAVE GRAB-RAILS?

ARE THERE SPECIFIC ACCESSIBLE TOILETS IN RECEPTION AREA OR COMMON HOTEL AREAS?

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