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FAQ Help Centre

Alexander The Great Beach Hotel, Paphos

Alexander The Great Beach Hotel, Paphos

Hotel Information

WHAT ARE THE HOTEL CONTACT DETAILS?

HOW CAN I BOOK DIRECTLY?

HOW CAN I ARRANGE TOURS, DAY-TRIPS?

ARE PETS ALLOWED?

DO CHILDREN STAY FOR FREE?

WHAT IS INCLUDED IN THE HALF BOARD PLUS PACKAGE?

I LEFT SOMETHING AT THE HOTEL. CAN YOU HELP ME FIND IT?

CAN YOU ASSIST ME IN ARRANGING A SPECIAL CELEBRATION?

WHERE IS THE NEAREST PHARMACY?

WHERE IS THE NEAREST ATM/BANK?

WHERE IS THE NEAREST CONVENIENCE STORE?

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Check In - Check Out

IS RECEPTION OPEN 24 HOURS?

WHEN IS THE CHECK-IN TIME?

WHEN IS THE CHECK-OUT TIME?

WHAT’S THE MINIMUM AGE REQUIREMENT TO CHECK-IN AT THE HOTEL?

HOW CAN I GET AN EARLY CHECK-IN OR LATE CHECK-OUT?

CAN I USE THE HOTEL FACILITIES IF I ARRIVE BEFORE CHECK-IN OR ONCE I’VE CHECKED-OUT?

WHAT TIME WILL THE HOTEL HOLD MY ROOM UNTIL?

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Transportation

CAN I RENT A CAR AT THE HOTEL OR NEARBY?

IS A TRANSPORT SERVICE AVAILABLE FROM THE AIRPORT?

WHAT IS THE COST FOR A RETURN AIRPORT TRANSFER TO THE HOTEL?

IS THERE ANY FREE URBAN BUS FROM AND TO THE AIRPORT?

Which bus should you take from the hotel and where can you purchase bus tickets?

WHERE CAN I FIND DIRECTIONS TO THE HOTEL?

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Rooms

DO YOU HAVE SMOKING AND NON-SMOKING ROOMS?

WE ARE TRAVELING WITH A COUPLE OF FRIENDS. CAN WE REQUEST ADJOINING ROOMS?

IS ROOM SERVICE AVAILABLE? IF SO, AT WHAT TIMES?

WHAT DIFFERENT TYPES OF ROOM ARE AVAILABLE?

HOW MANY ADDITIONAL BEDS CAN YOU HAVE IN ONE ROOM?

IS IT POSSIBLE TO HAVE A CHILD’S BED IN THE ROOM? IF SO, AT WHAT PRICE?

ARE THERE TEA AND COFFEE MAKING FACILITIES IN THE ROOM?

DO YOU PROVIDE AN IRON AND BOARD IN THE ROOMS?

DO YOU HAVE INTERNATIONAL ADAPTORS?

IS THERE A SAFE BOX IN THE ROOM?

ARE THERE BATHING AMENITIES IN THE ROOM (SOAP, SHAMPOO ETC.)?

DO YOU PROVIDE REFRIGERATORS IN THE ROOM?

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Pools

DO YOU HAVE LIFEGUARDS SUPERVISING YOUR POOLS AND BEACHES?

DO YOU HAVE A SUNBED ALLOCATION SYSTEM?

ARE POOL/BEACH TOWELS PROVIDED BY THE HOTEL?

IS THE INDOOR POOL OPEN FOR USE ALL YEAR ROUND?

ARE OUTDOOR POOLS OPEN FOR USE ALL YEAR ROUND?

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Spa

WHAT ARE THE OPENING HOURS OF THE SERENITY HEALTH CLUB AND SPA?

IS THE SERENITY INDOOR POOL HEATED IN WINTER?

WHAT FACILITIES CAN BE FOUND IN THE SPA?

DOES YOUR SPA HAVE A SEPARATE RELAXATION ROOM?

CAN MASSAGES BE PERFORMED DURING PREGNANCY?

WHAT EQUIPMENT IS AVAILABLE IN THE GYM?

WHAT BRAND OF PRODUCTS DO YOU USE?

CAN I BUY THE TREATMENT PRODUCTS FROM YOUR SPA?

DO YOU USE ECO-FRIENDLY AND NATURAL PRODUCTS AT THE SPA?

WHAT IS THE CANCELLATION POLICY OF SERENITY HEALTH CLUB AND SPA?

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Restaurants and Bars

HOW MANY RESTAURANTS AND BARS DO YOU HAVE?

WHERE CAN I HAVE BREAKFAST AND WHAT TIME IS SERVED?

WHICH RESTAURANTS ARE SUITABLE FOR FAMILIES AT THE ALEXANDER THE GREAT BEACH HOTEL?

WHICH RESTAURANTS ARE SUITABLE FOR COUPLES AT THE ALEXANDER THE GREAT BEACH HOTEL?

ARE THE HOTEL’S RESTAURANTS OPEN ALL YEAR ROUND?

IS THERE A CHOICE OF SPECIAL MEALS SUCH AS:

ARE BEVERAGES INCLUDED IN THE PRICE OF HALF BOARD PLUS?

ARE BEVERAGES INCLUDED IN THE PRICE OF FULL BOARD PLUS?

CAN I BOOK BREAKFAST AT THE ALEXANDER THE GREAT BEACH HOTEL, IF I AM NOT A GUEST?

CAN I BOOK TO EAT AT ONE OF YOUR RESTAURANTS IF I AM NOT STAYING AT THE HOTEL?

IS THERE A MINIMUM AGE POLICY AT YOUR BARS?

HOW CAN I RESERVE A TABLE AT THE HOTEL’S RESTAURANTS?

WHAT’S THE SMOKING POLICY FOR ALEXANDER THE GREAT BEACH HOTEL RESTAURANTS?

DO YOU HAVE A DRESS CODE IN YOUR RESTAURANTS?

DO YOU OFFER CATERING SERVICES?

WHICH BARS/RESTAURANTS OFFER LIVE ENTERTAINMENT?

IS THERE A CANCELLATION POLICY FOR BOOKINGS AT RESTAURANTS?

HOW DO I MAKE A RESERVATION AT YOUR RESTAURANTS OR BARS?

HOW DO I ARRANGE A CAKE FOR A SPECIAL OCCASION?

IF I’VE BOOKED HALF BOARD AND I WOULD LIKE TO VISIT AN À LA CARTE RESTAURANT FOR A SECOND TIME IN MY VISIT, DO I HAVE TO PAY EXTRA?

HOW MANY TIMES CAN GUESTS DINE IN THE THEMED RESTAURANTS?

WHERE CAN LATE ARRIVALS EAT SOMETHING?

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Accessibility

DO YOU HAVE ACCESSIBLE ROOMS FOR PEOPLE WITH DISABILITIES?

HOW DO I BOOK AN ACCESSIBLE ROOM FOR PEOPLE WITH REDUCED MOBILITY?

WHAT IS THE HEIGHT OF THE BED?

WHAT ARE THE ROOM’S ACCESSIBLE FEATURES?

ARE THERE ANY ALARM BELL RINGS? / IF I NEED HELP DURING MY STAY WHICH PERSON CAN I CONTACT?

WHAT ARE THE HOTEL’S ACCESSIBLE FEATURES?

IS THERE RAMPED ACCESS TO THE ENTRANCE AND PUBLIC AREAS IN AND AROUND THE HOTEL?

ARE THERE ANY ACCESSIBLE CAR PARKING SPACES?

WHAT IF I NEED HELP WITH LUGGAGE? IS HELP AVAILABLE 24 HOURS?

HOW MANY LIFTS DOES THE HOTEL HAVE?

IS THERE AN ACCESSIBLE ELEVATOR?

WHAT IS THE MATERIAL OF HOTEL SURFACES?

CAN PERSONS WITH DISABILITIES USE THE SAUNA, STEAM BATH AND POOLS?

ARE THE DOORWAYS WIDENED AND ENOUGH MANOEUVRING SPACE AROUND THE ROOM AND BATHROOM?

DO THEY HAVE A ROLL-IN-SHOWER, OR IS IT A BATH AND IS THERE A SHOWER CHAIR?

IS THE SHOWER CHAIR ATTACHED TO THE WALL OR IS IT A WHEELED SHOWER CHAIR?

DOES THE BATHROOM AND SHOWER AREA HAVE GRAB-RAILS?

ARE THERE SPECIFIC ACCESSIBLE TOILETS IN RECEPTION AREA OR COMMON HOTEL AREAS?

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